Shipping & Returns


CURRENT PRODUCTION TIME FRAMES

Ready to ship items: 5-7 business days 
Made to order items: 2-6 weeks from date of order
Bespoke and Custom orders: vary from piece to piece, once we finalize a design we can give you a time frame 

Do you have a rush order?  Depending on circumstances and the item(s) you order, we may be able to accommodate you – please reach out to us before placing your order so we can give you a realistic timeframe.

USPS DELIVERY TIME ESTIMATES FOR U.S.A. 

USPS 1st Class Mail: 3-5 business days, not guaranteed
      FREE with orders over $50 includes tracking
USPS Priority Mail: 2-3 business days, not guaranteed
      FREE with orders over $200, includes insurance, tracking and signature confirmation
USPS Express Mail: 1-2 business days
      Available for an additional fee upon request
 

USPS DELIVERY TIME ESTIMATES FOR INTERNATIONAL ORDERS

Delivery estimates can take longer due to local customs delays etc.
The full value of your purchase is automatically entered on the customs form.
USPS 1st Class Mail: 2-4 weeks, not guaranteed for orders under $200
USPS Priority Mail: 6-10 business days, not guaranteed
      For orders over $200 default
USPS Express Mail: 3-5 business days
      Available to be added to your order upon request


INTERNATIONAL SHIPPING

All orders designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.  Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country.  Mason Grace Jewelry is not responsible for any customs, duties, or taxes and is not responsible for delayed delivery of packages due to customs issues when shipping internationally.  If package is marked unclaimed or refused by recipient, the shopper is responsible for all shipping costs.


SALES TAX

Sales tax is collected on all orders shipped within California.

RETURNS

While we are confident that you will be satisfied with your purchase, because all of our pieces are handmade to order, all sales are final. (Due to the nature of a handmade independent business, I cannot accept returns.) We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order. Keep in mind, if you received your item and realized you ordered the wrong size, we offer re-sizing for $15 plus shipping. Feel free to email us for clarification if you need peace of mind before purchasing, we are here to help!